Adapting to the Evolving Insurance Landscape

Boost retention, bridge the talent gap, and enhance employee performance with tailored training and wellness solutions.

Industry Challenges

The insurance industry faces unique workforce challenges that demand innovative solutions. Talent shortages, rapidly changing technologies, and shifting customer expectations put pressure on insurers to build resilient, future-ready teams. Here’s a closer look at these challenges—and the hidden costs of not addressing them:

Aging Workforce

The insurance industry is seeing a growing talent gap as experienced professionals retire and young workers enter the field. This leads to significant hiring delays and operational inefficiencies.

Cost Impact: Replacing a senior insurance professional can cost over $80,000 in recruitment, training, and lost productivity.
Time Impact: It can take 3–6 months to fully onboard new hires, leaving gaps in customer service.

Outdated Skills

Employees often lack the technical, analytical, and customer-focused skills needed to navigate the digitization of insurance.

Cost Impact: Poor adaptation to new tools and workflows can lead to errors, slower claims processing, and reduced customer satisfaction.
Time Impact: Employees may spend weeks adjusting to new systems without proper training, delaying operational efficiency.

Declining Engagement

The high-pressure environment of insurance, combined with repetitive tasks and demanding customer expectations, leads to burnout and disengagement among employees.

Cost Impact: Burnout-related turnover can cost insurance firms $50,000–$100,000 per employee annually.
Time Impact: Dealing with absenteeism and disengaged employees creates inefficiencies and disrupts workflows.

How ESM Helps

We implement mentorship and career progression programs to retain existing talent and train younger workers, reducing turnover and onboarding costs.

How ESM Helps

Our training programs focus on building the tech-savvy, customer-centric skills your team needs to succeed in a modern insurance landscape.

How ESM Helps

We deliver stress management and wellness programs designed to improve resilience, engagement, and overall job satisfaction.

Client Success Story

When COVID-19 brought significant workplace changes, Wynward Insurance Group faced the dual challenge of adapting to remote work and implementing a new Enterprise Resource Planning (ERP) system. ESM partnered with their senior leadership team to provide innovative solutions that supported employees during this stressful time, ensuring productivity and engagement remained high while addressing work-life balance and technology-related stress.

DOWNLOAD CASE STUDY

“We had a great experience working with ESM. The support we were able to provide employees during such a stressful time as a result of the pandemic was invaluable.

Dr. Plewa is a top-notch professional who offers session attendees a safe space to share their thoughts and feeling while also learning new information and useful tips. The data gathered in the Performance Pulse was also a huge asset to the leadership team a direct understanding of where we needed to focus our attention.”
- Director of Human Resources, Wynward
Insurance Group

Our Approach

1. Performance Pulses for Insightful Feedback

To identify key challenges, we conducted quarterly Performance Pulses focusing on remote work performance, balancing personal and professional life, and adjusting to the new ERP system. With a 95% engagement rate, these surveys uncovered critical insights, including how work demands and health concerns were impacting productivity.

2. Evidence-Based Performance Training

We delivered quarterly group training sessions designed to address "technostress" and improve time management. These sessions included practical strategies for maintaining work-life balance, staying productive while learning new skills, and managing stress. The training also provided open discussions where employees could share their experiences and find collective solutions.

3. Leadership Support and Data-Driven Adjustments

The insights gathered from the Performance Pulses empowered Wynward’s leadership team to adjust their approach and focus efforts where employees needed the most support. This resulted in a more targeted strategy for addressing employee concerns and enhancing performance.

The Results

95% Engagement: Employees actively participated in Performance Pulses, providing valuable insights for leadership.
Improved Productivity: Training on managing work-life balance and adapting to new technology boosted performance across teams.
Stronger Team Morale: Open discussions and collaborative problem-solving improved employee engagement and reduced stress.
Proactive Leadership: Data from the Performance Pulses allowed leadership to focus on high-impact areas, ensuring employees felt supported and valued.